Cancellation and Refund Policy

Effective Date: 31st May, 2025

Thank you for choosing Umaga Edutech. By engaging with our services, purchasing our products, or participating in our programs, you acknowledge and agree to the terms outlined in this Cancellation and Refund Policy.

1. No Refund Policy

All sales made through Umaga Edutech are final. We do not offer refunds or exchanges for any products, services, or programs, including but not limited to:

• Educational courses, workshops, and training sessions
• Robotics kits, AI/IoT devices, and other physical products
• Digital content, software, or downloadable resources
• Customized solutions or consulting services

This policy applies regardless of the reason for the refund request, including:

• Change of mind
• Dissatisfaction with the product or service
• Inability to attend a scheduled program or session
• Technical issues beyond our control

2. Cancellation Policy

Once an order is placed or a registration is confirmed, cancellations are not permitted. We encourage customers to review their selections carefully before completing any transaction.

3. Exceptions

In compliance with applicable Indian consumer protection laws, exceptions to this policy may be made in the following cases:

• A product is received in a defective or damaged condition
• The service provided is not as described or agreed upon

If any of the above applies, please contact us within +91-8957579211 days of receipt at connect@umaga.in with relevant details and evidence. We will assess the situation and, at our discretion, may offer a replacement or alternative solution.

4. Contact Us

For any questions or concerns regarding this policy, please contact us at:

Email: connect@umaga.in
Phone: +91 8957579511
Address:IC 117 -IIIT Lucknow, Chak Ganjaria, C.G. City, Lucknow - 226002